Melinda, Blake & Jordin
American Idol. My friend Diane O called last night and asked my opinion on the three remaining American Idol contestants - and we were in agreement. Melanie also asked my opinion on her comment on yesterday's blog - so here goes. I changed my mind! I thought for sure that Jordin had it all wrapped up, but after Melinda's performances last night - I am now voting for her - if I really voted :-). I still really don't care for Blake - I still get put off by his beat-boxing - eeuu - but he did a lot less of it last night, so enjoyed him more than normal. However, as beautiful and pure as Jordin's voice is, she is milk toast compared to Melinda's showmanship. The good news is, no matter who gets kicked off tonight, all three have wonderful careers ahead of them.
Melanie also asked to see a snippet of my letter I wrote and emailed to Granite City. If you aren't interested, please just skip this next part, but this is what I wrote - it is really just a recapped of what happened - no demands made - I just don't think that managers should be so cruel and sarcastic - especially when someone has been hurt!
Melanie also asked to see a snippet of my letter I wrote and emailed to Granite City. If you aren't interested, please just skip this next part, but this is what I wrote - it is really just a recapped of what happened - no demands made - I just don't think that managers should be so cruel and sarcastic - especially when someone has been hurt!
I met my mother-in-law, Carolyn Nielsen, her sister, Dorothy McCormick, and her niece, Sue Allen, at Granite City in Omaha, Nebraska, on Tuesday, May 15, for lunch. Since it was busy, we were seated at a booth in the bar. We had a nice lunch and good conversation. Unfortunately, as Carolyn got out of the booth to leave she did not notice the step down and fell to the floor, injuring her arm and perhaps her hip. As of this writing she is waiting for the radiologist’s report and is wearing an arm brace.
At Carolyn’s request, after she fell, we escorted her to the restroom. While in the restroom, as we were washing our hands, a staff member opened the door, stuck her head in and giggled, ‘Oh, I was just checking to see if everything was ok,” and promptly shut the door. She did not wait for a response, so if she truly was concerned about Carolyn’s well being, it was not evident. In lieu of what happened next, I assume she was sent in to see what we were ‘doing’.
As we prepared to leave the restaurant we were discussing whether we should ask for an ice bag for Carolyn’s arm and whether she should go get an x-ray, when we were stopped by a staff member, Matthew King, and told he needed some information. Carolyn told Mr. King that she had missed the step to the booth as she got up to leave, to which he replied, in a sarcastic voice, ‘Well you got into it (the booth)’ implying she knew there was a step up. I told him he was out of line and asked to speak to the manager. He said he was the manager, so I asked for the owner. He said he was the owner. When I told him his comment was uncalled for and I didn’t like his attitude he replied that someone told him that we had said there needed to be a sign or something on the booth warning people about the step down which upset him and got his dander up. What? Someone’s opinion (I found out later that Dorothy had said this to someone) upset him? I told him again that I thought he was out of line and that he should be more concerned about someone falling and hurting themselves at his place of business rather than about comments/opinions someone might make/have. I said his comments and attitude implied that he thought Carolyn had fallen on purpose. He then tried to argue with me that he hadn’t accused her of falling on purpose to which I replied that I did not wish to argue with him or to play semantics games (his tone of voice and attitude spoke volumes) – that he was out of line and I wanted his name.
Mr. King started to write his name on a piece of paper, and then decided to get a business card. He also, finally, noticed that Carolyn, who had sat down by this time in the waiting area, was in pain, and said he would get her an ice bag, too.
When he returned with the ice bag and business card his attitude was better and he was more professional, stating that he didn’t want anyone to get hurt and he was sorry, but as far as I was concerned, the damage was done. His unprofessional attitude and sarcasm was uncalled for.
At Carolyn’s request, after she fell, we escorted her to the restroom. While in the restroom, as we were washing our hands, a staff member opened the door, stuck her head in and giggled, ‘Oh, I was just checking to see if everything was ok,” and promptly shut the door. She did not wait for a response, so if she truly was concerned about Carolyn’s well being, it was not evident. In lieu of what happened next, I assume she was sent in to see what we were ‘doing’.
As we prepared to leave the restaurant we were discussing whether we should ask for an ice bag for Carolyn’s arm and whether she should go get an x-ray, when we were stopped by a staff member, Matthew King, and told he needed some information. Carolyn told Mr. King that she had missed the step to the booth as she got up to leave, to which he replied, in a sarcastic voice, ‘Well you got into it (the booth)’ implying she knew there was a step up. I told him he was out of line and asked to speak to the manager. He said he was the manager, so I asked for the owner. He said he was the owner. When I told him his comment was uncalled for and I didn’t like his attitude he replied that someone told him that we had said there needed to be a sign or something on the booth warning people about the step down which upset him and got his dander up. What? Someone’s opinion (I found out later that Dorothy had said this to someone) upset him? I told him again that I thought he was out of line and that he should be more concerned about someone falling and hurting themselves at his place of business rather than about comments/opinions someone might make/have. I said his comments and attitude implied that he thought Carolyn had fallen on purpose. He then tried to argue with me that he hadn’t accused her of falling on purpose to which I replied that I did not wish to argue with him or to play semantics games (his tone of voice and attitude spoke volumes) – that he was out of line and I wanted his name.
Mr. King started to write his name on a piece of paper, and then decided to get a business card. He also, finally, noticed that Carolyn, who had sat down by this time in the waiting area, was in pain, and said he would get her an ice bag, too.
When he returned with the ice bag and business card his attitude was better and he was more professional, stating that he didn’t want anyone to get hurt and he was sorry, but as far as I was concerned, the damage was done. His unprofessional attitude and sarcasm was uncalled for.
My hopes are that Mr. King will be reprimanded and that he will learn an important lesson in dealing with people. I am still appalled at his bad attitude and lack of caring. He had told Carolyn that she would be hearing from their insurance company, so hopefully they will help with her medical bills. Sigh - how different this whole scenario would be if he had just been kinder and more professional to begin with.
I am just five days away (next Monday morning) from treatment number 4 (number three for the Avastin). Part of me is anxious to get it over with, while another part of me is dreading it. Guess this is normal. Fly away dandelions - be gone ye nasty beast!
2 comments:
Okay - first of all, weren't you shocked by American Idol? I was, a little bit. Especially since it went the way I would've picked! Melinda was definitely the best singer, but not American Idol (you've to remember, it's the POP TARTS American Idol tour). I love the Motown sound, I like R&B, but Blake and Jordin have more current sounds for today's pop radio. Bummer for Melinda.
Granite City - I'm so glad you wrote to them. I always leave situations like that with an angry letter in my head, but I never actually write it. Good for you for the follow through!
Dandelions. They've got nothing on you. You are far too fierce!
Good luck tomorrow at Millard South. Sorry I can't be there, but thanks for filling in in my absence. Maybe you can settle down those boys!!! They are something else. I'll look forward to a full report about how it goes! My head is so full of "to do's", I'll be so relieved when Friday has come and gone and we've been successful with our party!
I love that you actually wrote and sent off the letter. I've done that a couple of times in my life when I've been astounded at the lack of integrity at a restaurant. It generally turns out well. Well, whoops, I got a waitress fired once. The worst thing for Granite City? People like me who don't really want to go there now, no matter how good the food is. There are plenty of excellent restaurants in Omaha. Being a stupid manager at one of them is not a good way to promote yet another in a long list!
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